Improved shopping experience
for customer retention
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Competitive Retail Landscape
The retail and eCommerce players currently require improved business processes to help them get better visibility on all aspects of the business. To thrive and grow in this fiercely competitive domain, they require real-time data and better insights that help them make data-driven decisions.
Conneqt works with several global retail and e-tail companies addressing the challenges of a changing technology world and delivering customised solutions.
Conneqt works with several global retail and e-tail companies addressing the challenges of a changing technology world and delivering customised solutions.
What We Offer
We ensure that we provide complete support to our retail and eCommerce clients, covering the major aspects of their business. Our advanced business process management solutions help them streamline their operations and help them focus on their core competency.
Our solution provides support for the following functions:
Our solution provides support for the following functions:
Our comprehensive services for Customer Lifecycle Management include the following
Value We Deliver
Our Customer Lifecycle Management services deliver significant value for our clients in the retail and eCommerce domain and help them grow their businesses. The positive results of our services include:
Case Studies
Case Studies
Growing 5x Revenue for Ayurveda Market Leader with Our In-House Tools and QC Framework.
Case Studies
Mastering Operational Efficiency: Scaling a Retail Icon’s Performance and Customer Satisfaction
What We Offer
We ensure that we provide complete support to our retail and eCommerce clients, covering the major aspects of their business. Our advanced business process management solutions help them streamline their operations and help them focus on their core competency.
Our solution provides support for the following functions:
Our solution provides support for the following functions:
Seller Acquisition
Warehouse Support
Customer Servicing
Customer Interface
Campaign Management
Back-end Processes
On Field Support
- To manage seller acquisition and onboarding to the online marketplace (FoS)
- Lead Generation Calling + Seller Onboarding
- KYC confirmation calling for Seller Acquisition
- Voice support to Dealer, Retailers and Merchants
- Campaign Management
- Contract Management
- Collections & Accounts
- Procurement Support
- Retail and MP FBF Operations
- Order Tracking
- Shipping Management
- Returns Management
- Customer Enquiry & Support
- Feedback Management
- Technical / Helpdesk support
- Surveys and Campaigns
- Product data Enquiries & Service Requests
- Dealer Management
- Complaint Management
- Loyalty Card Management
- Catalogue Sales
- Up / Cross Sell
- Email Marketing services
- Affiliate Marketing services
- Telesales for Co-branded Credit Cards
- Order / Invoice Processing
- Online Store Data Management
- Payment processing
- Inventory Management
- Product CatLog Management
- MIS & Reporting
- Order Fulfilment
- Geo Tagging of Merchants
- Track & Trace Support
- Reverse Logistics
Our Success Stories
Here is a short preview of a couple of our success stories where we delivered significant business benefits for leading retail and eCommerce businesses.
We helped one of India’s best Food Ordering and Delivery platforms enhance their Customer Experience, Improve Productivity, and reduce their “Cost of Service” while ensuring 30-35% lesser FTEs are required to handle the peak sell time.
A leading Indian conglomerate partnered with us to improve its customer experience. Our expert services helped them increase their CSAT by 3x from 21.89 to 62.29 and NPS scores from -37.90 to 34.23
Conneqt Advantage
Domain Expertise
Data-driven Decision-making
Proven Track Record
Transformational Solutions
Our Partner
